Privacy Policy
Introduction
Protecting your privacy is very important to us. This policy sets out how Star Refund Solution collects and processes your personal information. It also sets out your rights in relation to the personal information we hold about you. If you have questions about this policy, please contact Star Refund Solution.
What does this policy do?
This policy describes how Star Refund Solution deals with the personal information of individuals that interact with Star Refund Solution.
For the purposes of this policy, “personal information” means any information about an identified or identifiable person. This includes where you can be identified, directly or indirectly, including by reference to an identifier (for example, a name or email address, or an online identifier such as a unique device identification number). We use the words “process” and “processing” to describe the various things we may do with your personal information – including direct marketing campaigns to you (such as emails, calls, and texts) or otherwise handling that information.
Who we are
References to Star Refund Solution, “we,” or “us” in this policy mean Star Refund Solution.
Types of personal information we collect
We collect and process different types of personal information depending on how you interact with us. In some cases, this may include information that shows who you are and/or is linked to you as a result of your interactions with Star Refund Solution. In some circumstances, we may also collect sensitive financial information about you.
How we collect personal information
We primarily collect personal information from you either directly (such as when you fill in the contact form or the authority to act form on our website) or from registered third parties (such as KYC solution providers).
Types of personal information we collect
At Star Refund Solution, data collection is at the crux of our ability to reclaim your lost funds. The type of data that we collect is contextual and may include:
- Full name
- Gender
- Age or age range
- Residential address
- Phone numbers (mobile and landline)
- Email addresses
- Employment information
- Occupancy history
This list is not exhaustive but outlines the scope of our data collection and processing activities. It may also include other information you voluntarily provide to Star Refund Solution.
6a. Sensitive Personal Information
Financial information is considered to be more private. This includes details of your bank accounts, shares, deposits, superannuation accounts, etc. This information is collected solely to represent you in reclaiming your unclaimed funds.
Why we process your personal information
We process personal information to conduct our business, including interacting with various government departments and organizations to reclaim your unclaimed funds.
Who we share your personal information with
We share your personal information only with your authorized representatives and certain trusted parties as needed. This may include:
- People you authorize to interact with us
- Third-party service providers (e.g., IT services)
- Professional advisors (lawyers, accountants)
- Government authorities as required by law
How we store and protect your personal information
We ensure your personal information is stored securely and retained only for as long as necessary. After 12 months of no communication, your data will be permanently erased.
Your rights and choices
You have rights relating to your personal information, including accessing, correcting, or raising concerns about how we handle it. Please fill in the Contact Us form if you need assistance.
Updates to this policy
We may update this policy periodically to reflect changes in laws or privacy practices. The latest version will always be available online on the Star Refund Solution website.
How you can contact us
If you have any questions about this policy, please write to us.